Many services, including benefits and funding applications, are now done mainly online. Medical appointments, therapy sessions and care assessments may be given via video calls. So it's really useful to have access to the internet, either using a mobile data service or home broadband. 

If you can't use an online service or video call for any reason, make sure you let the service know what you need, such as a telephone call, letter or in-person appointment. 

Getting access to technology 

If you have a digital device like a mobile phone or laptop and would like help using it, contact your council about local support.

Free advice and individual support are available from accessible technology charity, AbilityNet. You can also contact the charity by phone on 0300 180 0028 or email at enquiries@abilitynet.org.uk 

There are some low-cost broadband offers and ‘social tariffs’ available for people on low income or benefits.