At the Stroke Association, we are committed to supporting everyone affected by stroke with compassion, professionalism, and respect.
This charter explains what you can expect from us and what you can do to help us create a positive and supportive environment.
We promise to:
- Treat you with fairness, respect, dignity and understanding.
- Listen to you.
- Respond to you in a timely manner.
- Communicate in a way that suits you.
- Provide you with accurate, tailored information.
- Do what we say we will.
- Say sorry if we get something wrong.
- Use your feedback to improve how we do things.
You can help us by:
- Treating our staff and volunteers with, respect, dignity and understanding.
- Giving us accurate information in a timely way.
- Contacting us if you are unhappy so we can try to put things right.
- Giving us your feedback and suggestions so we can improve how we work.
If you would like to get in touch, there are many ways to contact us.